Return & Exchange
ONLINE PURCHASES RETURN POLICY
At aclya , we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. Your satisfaction is the most important thing to us at aclya . Once your package has arrived, we encourage you to open and check to make sure that the items that we made meet your requirement. If for any reason you are not satisfied with your purchase, you may return it for an exchange (except the customized item) or refund within 30 days of the delivered date.
Please take time to read our return policy carefully.
1. Purchase can be returned or exchanged within 30 days of receipt.
2. Items returned must be in their unused, undamaged condition with their original packaging with all the original labels, ensure that all the articles in the pack are intact!
3. We do NOT offer Freight To Collect service for the packages returned to us.The returns will be made at your own cost.
4. Contact our customer service first for all the needed information.
Note: Please do not return the Item(s) to the address on the package you received.That is not our return address and will affect the processing of your return.
5. The wrong item is shipped by our fault. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
You may have two options: 1) exchanging it for the correct one;
2) returning it for refund.
6. Custom made items can’t be returned or exchanged.
Please consult our customer service about the information we need before sending back the package. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.
7. The store associated will process your return. Refund will be credited to the same form of payment in your original purchase. Please allow 15 days for the credit to appear on your billing statement.
Your order will be fully refunded if it’s canceled with 24 hours of purchase. Please contact us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a15% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.
If you have any questions regarding return policy, pleas feel free to contact our customer service:firstname.lastname@example.org.